FAQs

Pretty much anything and everything! We accept Visa, Mastercard, Amex and PayPal of course.

Why wait? Shop now. Receive now. Pay later. Afterpay available in checkout for Aust and NZ! 

We also offer Zip , Klarna, Humm, in Australia, Laybuy in Australia and the UK, and Sezzle in the USA.

We accept Apple Pay.

If you’re old school or just have a thing for manual banking – we accept bank deposit in Australia only. Account Name: Tragic Beautiful | Account: 476868358| Bank: ANZ | BSB: 014506

Sure! Just select ‘pick up from warehouse’ in checkout to save on postage! You can also try on your items to make sure they fit perfectly. We are here from 9-4pm Monday to Friday.

We generally have things ready within a few hours and you should receive an email from us. But if you are in a hurry, just pop in or call and we will get your order ready for you straight away.

We are in Meadowbrook – just off the M1 and Logan Motorway. About a 10 minute walk from Loganlea Train Station. We are open 8-4pm Monday to Friday excluding public holidays. The address is: 2, 63-69 Meakin Rd, Meadowbrook Q 4131. We are the middle black warehouse facing the street.

Nope. We are an online retailer only so no shop to browse through – but if you are local you can pickup your items and pay in person.

If you want to try on an item we are always happy to help. It can be hard working out your size online so feel free to pop in and see the items in person.

We do keep an inventory of thousands of items in our warehouse but like to offer a larger variety through a pre-order system. Once it arrives at our warehouse we then ship your complete order to you! If you order other items with your pre-order item these will be shipped together when your item arrives. If you want the rest of your items sooner, please order them separately.

Please see this page for more information about preorder shoes and boots

Ahhhh we know the feeling! No drama. Just order before 1pm and select express post – if you are in the express post zone you will receive your item the next day. Feel free to add a note to your order specifying that it is urgent <3

Of course! We sell them here.  Vouchers are valid for 5 years and can be used multiple times until they are all used up so no money is wasted.

Gift cards can be used across our entire range of goods, including preorder shoes and mystery boxes.

Gift cards can not be redeemed for cash.

Easy peasy. Just add stuff to your cart as normal then pop the code in the discount code box in checkout.

We offer FREE post in Australia and NZ for all orders over $89!

For full information and rates please go here. Transit times vary by country and shipping service. In Australia we use Australia Post or Fastway couriers.

Orders are processed Monday - Friday, excluding public holidays. 

International orders may be subject to customs fees determined by their countries regulations. We have no control over these and you are responsible for any duties, taxes or fees.

You're gonna get an e-mail from us telling you that your order has shipped. Inside that is a link to track your order.

Packages can be returned for several reasons, including address errors, no one being available at time of delivery, and packages being unclaimed when being held at the post office.

Our parcels are marked signature on delivery by default to ensure they arrive safely. Please monitor your tracking number to be alerted when your parcel is due to arrive.

If you’re unable to receive your package in person, please include this request in your order notes. Our team will adjust your label accordingly.

IF YOUR ITEM IS BEING RETURNED TO US: Contact Australia Post with your tracking number and ask if they’re able to redirect the package.

If your package returns to us, we will contact you via email with options.

If we receive no response, a full credit for the value of your order will be provided and your items will be restocked.

Not usually. We are super fast at getting orders out and often it has already shipped or gone through the process. In that case you can easily return it to us – but we bet you’ll love it anyways.

Preorder shoe orders we generally cannot cancel as we are incredibly fast getting your shoes to you and they are probably on their way. Our system is set up to immediately start the process to have them sent from our supplier to you which means you will get them as fast as possible, but we cannot cancel them. If you need to change sizes or styles just let us know and we can work something out for you.

Please see this page for more information about preorder shoes and boots

Yes! We want you to love everything you get from us. Our full return instructions can be found here.

If you see the item you love is out of stock, select the size you are after then enter your email address into the field that says: “Notify me when this is back in stock” and if we get it back in, we will!

Hells yeah! Privacy and security is super important to us. You can read our full policy here. We have been around for well over a decade and have an impeccable reputation. Our site is 100% safe and secure.

We are always looking for models who are local to Brisbane or able to travel here. If this is you and you fit our aesthetic, please email your details, including your stats, photographs, and portfolio links to us HERE.

Bloggers, influencers and instagrammers – If you have a large online following and believe you would be a fit with us then feel free to contact us.